Our service
Pre-sale :
According to customer requirements, we provide selection suggestions for cable trays(such as trough type, ladder type, tray type) andbus ducts (such as dense type, air type, fireresistant type). Based on product specifications customization needs and project progress, weoffer detailed quotation lists (including main andauxiliary materials, transportation costs, etc.), andreasonably plan production and delivery cycles toassist customers in optimizing their procure mentplans. Ensure that the product is precisely compatible with the project's power distribution system and building structure.
In sale: Production tracking supervision, delivery and acceptance
1. Production progress tracking: Establish adedicated customer service group to synchronize production progress in real time (such as rawmaterial inspection, processing stages, quality inspection, etc.)to ensure that products arecompleted in accordance with agreed standardsand cycles.
2. Precise delivery and acceptance: According tothe project construction progress, coordinate logistics transportation (including loading andunloading plans) to ensure the safe delivery ofproducts to the site. After the goods arrive, assistthe customer in inspecting the appearan cespecifications, quantity and material certificates(such as test reports and certificates ofconformity), and handle any delivery objections ina timely manner.
After-sales service:
1. Regular follow-up visits. Regularly visit customers to understand theoperation status of the products, assist customersin formulating operation and maintenance plans,and extend the service life of the products.
2.Emergency Response and Technical Support:Establish a 24-hour emergency service hotline.For sudden issues (such as troubleshooting andurgent replacement), we promise to respondwithin 48 hours. At the same time, we providelong-term technical consultation (such as system expansion, renovation and adaptation, etc.)to ensure the continuous and stable operation of the power distribution system.